Jewels Core is a jewellery business software platform developed and operated by Jewels Infosystems. Jewels Core may integrate with Meta products, including the WhatsApp Business Platform, to allow businesses to connect their own WhatsApp Business Accounts and communicate with their customers from within Jewels Core.
This page explains how users and businesses can request deletion of data received from Meta or generated through their Meta/WhatsApp integration with Jewels Core.
If you have connected your Meta or WhatsApp Business Account with Jewels Core and would like the associated data deleted, please send a request to:
Email: meta@jewelsinfosystems.com
Use the subject:
Data Deletion Request – Jewels Core
Please include sufficient information for us to identify the relevant Jewels Core account, such as:
For security reasons, we may ask you to verify that you are authorised to request deletion for the relevant business account.
Depending on the services used, a deletion request may include data stored by Jewels Core in connection with Meta or the WhatsApp Business Platform, such as:
Access tokens and other authentication credentials associated with the connection will be revoked or removed where applicable.
Where supported, an authorised administrator may also disconnect the company's WhatsApp Business integration from within:
Jewels Core → Settings → WhatsApp Business → Disconnect
Disconnecting the integration stops Jewels Core from using the connection for future WhatsApp Business Platform activity.
A separate deletion request may still be submitted if you would also like associated Meta Platform Data stored by Jewels Core to be deleted.
A request to delete Meta or WhatsApp integration data does not necessarily delete normal business records created independently in Jewels Core, such as:
These records may be subject to separate contractual, accounting, tax, statutory, security, backup or business-retention requirements.
If you wish to request deletion of the entire Jewels Core business account or other business data, please state this separately in your request.
Jewels Infosystems can delete data stored within Jewels Core systems that it controls.
Meta Platforms may independently retain information in accordance with Meta's own policies and legal obligations. Deleting data from Jewels Core does not automatically delete information stored independently by Meta, Facebook, WhatsApp or other Meta services.
Users may need to use their Meta Business settings or contact Meta directly for deletion of data controlled by Meta.
We will review verified deletion requests and normally complete applicable deletion actions within 30 days, unless:
Where information must be retained, access will be limited to the extent reasonably necessary for the applicable purpose.
Deleted information may temporarily remain in secured backup systems until the relevant backup is overwritten or expires according to our normal backup-retention procedures.
Such backup data will not normally be restored or used except for disaster recovery, security or legal purposes.
Because Jewels Core is primarily used by businesses, requests concerning a company's connected WhatsApp Business Account should normally be submitted by:
We may reject or request additional verification for requests where the requester's authority cannot be established.
Jewels Infosystems takes reasonable technical and organisational measures to protect Meta Platform Data and WhatsApp Business integration information against unauthorised access, disclosure, modification or deletion.
Credentials such as access tokens are treated as confidential system information and are not intended to be exposed to ordinary users.
For questions regarding Meta/WhatsApp data deletion or privacy relating to Jewels Core, contact:
Jewels Infosystems
G-23, 203, 2nd Floor
Shree Mansions, Kamla Marg, C-Scheme
Jaipur, Rajasthan 302001
India
Email: meta@jewelsinfosystems.com
Website: www.jewelsinfosystems.com
Jewels Core: www.jewelscore.com
