At Jewels Infosystems, we are committed to delivering high-quality software solutions and services to the jewelry industry. Due to the nature of software and implementation services, please note the following regarding refunds:
1. No Refund for Client-Side Issues
Once services are delivered or software is implemented, refunds will not be provided if the client fails to use the system properly, experiences difficulty due to lack of training, or does not comply with usage guidelines. The responsibility for effective use lies with the client.
2. Refund Eligibility
Refunds will only be considered if Jewels Infosystems fails to deliver the agreed-upon services or software as per the contractual terms.
Any refund request must be submitted within 7 days of the delivery date or agreed milestone.
3. Support and Service Commitment
Jewels Infosystems is committed to responding promptly to service requests and support inquiries.
If we fail to meet our service obligations, we will work with the client to resolve issues promptly.
4. Non-Refundable Items
Fees for consulting, customization, training, or any work already performed and accepted are non-refundable.
Charges related to third-party services, such as payment gateway fees, are non-refundable.
5. Refund Process
All refund requests must be submitted in writing to info@jewelsinfosystems.com, including details of the issue.
Approved refunds will be credited here within 7 business days through the original payment method.
6. Policy Modifications
Jewels Infosystems reserves the right to modify this Refund Policy at any time without prior notice. The current version will always be available on the website.